TableGam Privacy Policy

1. Introduction

Welcome to TableGam — your trusted online casino and sports betting platform built for Filipino players. At TableGam, we take your privacy seriously. This privacy policy is here to help you understand exactly what personal information we gather, why we need it, and how we protect it when you use our services.

This policy applies to all users who access our platform through any device — whether you're checking betting odds on your phone during lunch, playing baccarat on your desktop late at night, or watching a volleyball game while placing a live bet. Wherever and however you use TableGam, this privacy policy covers your experience.

By creating a TableGam account or continuing to use our platform, you confirm that you have read and understood this privacy policy. If you have questions or concerns — no problem, just reach out to us at support@tablegam.net and our team will be happy to assist you.

2. Information We Collect

TableGam collects only the information we genuinely need to run our platform properly, keep your account secure, and give you the best gaming experience. Here's a breakdown of what we gather:

2.1 Information You Provide Directly

When you register, verify your account, contact support, or use our services, you may provide:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Details: Email address, Philippine mobile number, and residential address
• Verification Documents: Government-issued ID (UMID, SSS, PhilHealth, Driver's License, or Passport), proof of address, and selfie photos for KYC verification
• Financial Information: GCash number, Maya account, BDO/BPI/UnionBank account details, and card details (we do not store full card numbers)
• Customer Support Communications: Messages, complaints, and feedback you send to our support team

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical and behavioral data to improve your experience and maintain security:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, games played, bets placed, session duration, and interaction logs
• Location Data: General geolocation based on IP address to verify you are within the Philippines
• Transaction Records: Deposit amounts, withdrawal requests, bonus usage, and gaming history
• Log Data: IP addresses, timestamps, error reports, and access logs

2.3 Information from Third Parties

We may receive information about you from trusted third-party sources, such as payment processors (GCash, Maya, BDO, BPI), identity verification providers, and fraud prevention services. This helps us verify your identity and protect your account from unauthorized access.

3. How We Use Your Data

TableGam uses your personal information for specific, legitimate purposes. We do not use your data for anything beyond what is reasonably necessary to operate our platform and serve you better.

• Account Management: Creating and maintaining your TableGam account, verifying your identity, and enabling secure login
• Gaming Services: Providing access to baccarat, sports betting, volleyball betting, MMA betting, color game, card games, and all platform features
• Payment Processing: Processing deposits and withdrawals via GCash, Maya, bank transfers, and other supported Philippine payment methods
• Customer Support: Responding to your inquiries, resolving disputes, and improving our support quality
• Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorized access, and protecting your account
• Legal Compliance: Fulfilling obligations under Philippine law, including anti-money laundering (AML) regulations and the Data Privacy Act
• Platform Improvement: Analyzing usage patterns to enhance our games, features, and overall user experience
• Responsible Gaming: Monitoring gaming behavior to identify potential problem gambling and implement appropriate safeguards
• Promotions and Bonuses: Communicating about offers, promotions, and updates relevant to your account (only with your consent)

4. Sharing Your Information

TableGam does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. We share your data only in limited circumstances and only with trusted partners who are legally bound to protect it.

4.1 Service Providers

We work with third-party service providers who help us operate the platform. These include payment processors (GCash, Maya, BDO, BPI, UnionBank), identity verification services, IT infrastructure providers, customer support platforms, and analytics tools. All service providers are required to handle your data securely and use it only for the purposes we authorize.

4.2 Regulatory and Legal Obligations

We may disclose your personal information to government authorities, law enforcement agencies, or regulators when required by Philippine law, court orders, or regulatory investigations. This includes disclosures to the Anti-Money Laundering Council (AMLC) as required under the Anti-Money Laundering Act (AMLA).

4.3 Business Transactions

In the event of a merger, acquisition, or business restructuring, your personal data may be transferred to the acquiring entity. We will notify affected users of any such change and ensure continued protection of your data.

4.4 With Your Consent

In any other circumstances not listed above, we will share your information with third parties only after obtaining your clear, informed consent.

5. Cookies and Tracking Technologies

TableGam uses cookies and similar tracking technologies to keep our platform running smoothly, remember your preferences, and understand how you use our services. Here's what you need to know:

5.1 Types of Cookies We Use

• Essential Cookies: These are required for the platform to function. They handle login sessions, security tokens, and core features. You cannot opt out of these.
• Performance Cookies: These help us understand how users interact with our platform so we can identify issues and improve the experience.
• Functional Cookies: These remember your preferences, such as language settings and game configurations, so you don't have to reset them every visit.
• Analytics Cookies: We use anonymized analytics data to understand traffic patterns and improve our services.

5.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may affect platform functionality and your ability to log in and place bets.

6. Data Security

Protecting your personal information is a top priority at TableGam. We implement industry-standard security measures across all aspects of our platform to guard against unauthorized access, data breaches, and misuse.

Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer technology
• Secure Data Storage: Personal information is stored in encrypted databases with restricted access controls
• Access Controls: Only authorized personnel with a legitimate need can access your personal data
• Regular Security Audits: Our systems are regularly tested and audited by independent security experts
• Two-Factor Authentication: We offer 2FA to add an extra layer of protection to your account
• Fraud Monitoring: Automated systems monitor for suspicious login attempts and unusual account activity

While we do everything we can to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

7. Data Retention

TableGam retains your personal information for as long as necessary to fulfill the purposes described in this privacy policy or as required by Philippine law. Specific retention periods depend on the type of data:

• Account Data: Retained for the duration of your account and up to 5 years after account closure for legal and audit purposes
• Transaction Records: Retained for a minimum of 5 years in compliance with Philippine financial regulations and AMLA requirements
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations
• Customer Support Records: Retained for up to 2 years after resolution of the relevant inquiry
• Gaming Logs: Retained for up to 3 years for dispute resolution and regulatory compliance

When data is no longer required, we securely delete or anonymize it to prevent unauthorized access or misuse.

8. Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have specific rights regarding your personal information. TableGam is committed to honoring these rights:

• Right to Be Informed: You have the right to know what personal data we collect, why we collect it, and how we use it
• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correct: You can request correction of inaccurate or outdated personal data in your account
• Right to Erasure or Blocking: You can request deletion or blocking of personal data that is no longer necessary or was unlawfully processed
• Right to Data Portability: You can request your personal data in a structured, commonly used format
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other non-essential purposes
• Right to Damages: You have the right to seek compensation if your rights under the Data Privacy Act have been violated
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated

To exercise any of these rights, contact our Data Protection Officer at support@tablegam.net. We will respond within 30 days of receiving your request. Some requests may require identity verification before we process them.

9. Protection of Minors

TableGam strictly prohibits the use of our platform by individuals under 21 years of age — the legal gambling age in the Philippines. We do not knowingly collect personal information from anyone below this age threshold.

If you are a parent or guardian and believe your minor child has somehow registered or accessed TableGam, please contact us immediately at support@tablegam.net. We will promptly investigate and take appropriate action, including closing the account and deleting any associated data.

During registration and verification, we require valid government-issued identification to confirm that all users meet the minimum age requirement. Any account found to be held by a minor will be permanently closed and associated funds will be forfeited.

10. Changes to This Privacy Policy

TableGam may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or improvements to our platform. When we make significant changes, we will notify you through:

• Email notification to the address associated with your account
• A prominent notice on our website homepage or platform dashboard
• An in-app notification when you next log in

The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this privacy policy periodically so you stay informed about how we protect your data. Your continued use of the TableGam platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this privacy policy or the handling of your personal data, our team is here to help. Don't hesitate to reach out — your privacy matters to us and we want to make sure you feel confident using TableGam.

• Email: support@tablegam.net
• Website: https://tablegam.net
• Support Hours: 24/7 — Our Filipino support team is always available

For formal data privacy concerns, you may also contact the National Privacy Commission of the Philippines at www.privacy.gov.ph.